Questions
Before you arrive.
Answers to the questions we hear most: reservations, what to bring, parking, pregnancy and payment.
Frequently asked questions
ReservationsIs my reservation confirmed when I send the form?
Not yet. The form sends a request to our guest relations team, who reply by phone, WhatsApp or email to confirm your therapist and time, usually within two hours during opening times.
ReservationsHow far in advance should I book?
Two to three days is usually enough for weekdays. For Friday to Sunday, couples’ treatments and the Hammam for Two, we suggest a week ahead.
ReservationsWhat is your cancellation policy?
You can change or cancel free of charge up to 24 hours before your appointment. Later cancellations and no-shows are charged at 50% of the treatment price.
Your visitWhen should I arrive?
Please arrive 20 minutes early. That gives you time for a short consultation, a shower and a few minutes in the steam before your treatment.
Your visitWhat should I wear or bring?
Nothing at all. We provide robes, slippers, disposable underwear, towels and toiletries. Lockers are in each changing room, and hair dryers and straighteners are in both.
Your visitCan I request a female or male therapist?
Yes. Tell us your preference in the notes field or when we call to confirm, and we will match you.
Your visitIs there parking?
Complimentary valet parking is available at the Lumina House entrance on Marina Walk during opening hours. Leave your keys with the valet and we validate your ticket at reception.
TreatmentsCan I have a massage during pregnancy?
Yes, from 14 weeks. Book the Prenatal Comfort Massage and let us know your due date. We do not offer the hammam, hot stones or steam during pregnancy.
TreatmentsIs there a minimum age?
Guests aged 16 and 17 are welcome with a parent or guardian present. The hammam is for guests aged 18 and over.
PaymentCan I pay online or buy a package in advance?
Not yet. Payment is taken at reception by card, Apple Pay or cash. Pre-paid packages and gift vouchers are on their way; until then, ask us about gift cards at reception.
Reservations
Your hour is waiting.
Send a request with the treatment and time you would like. Our team confirms by WhatsApp or phone, usually within two hours.